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Difference between revisions of "Additional Help"

From eLearning

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If you were unable to find the answer to your question on this site, please contact the eLearning Help Desk [http://www.bristolcc.edu/Academics/elearning/help/dl_helprequest.cfm email] or by calling us at '''(508) 678-2811 x2081.'''
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==General eLearning help==
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The eLearning Help Desk can be reached via email: [http://www.bristolcc.edu/Academics/elearning/help/dl_helprequest.cfm email] or phone: '''(508) 678-2811 x2081.'''
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'''Summer 2013 eLearning help desk hours:'''
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<table border="0" cellspacing="4">
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<tr><td>Monday - Wednesday:</td> <td> 9am-7pm </td></tr>
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<tr><td>Thursday and Friday: </td> <td>9am - 4pm</td></tr>
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<tr><td>Saturday: </td> <td>9am - 2pm</td></tr>
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</table>
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==Help with your accessBCC and/or eLearning username/password==
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Try reseting your password from the “Forgot username/password” link from the [https://portal.bristol.mass.edu/cp/home/displaylogin accessBCC log-in page]. Once you do this your password will get passed from accessBCC to eLearning and you’ll be able to log-in. If you are still having difficulty once you do this please contact the ITS help desk at 508-678-2811 x2134.Be sure to have your student ID (your 900 number) available.
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'''The ITS Help Desk is open:'''
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<table border="0" cellspacing="4">
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<tr><td>Monday - Thursday:</td> <td> 8am-10pm </td></tr>
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<tr><td>Friday: </td> <td>8am - 7pm</td></tr>
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<tr><td>Saturday: </td> <td>8am - 4pm</td></tr>
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</table>
  
  
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Don't have an accessBCC account? You can still access our eLearning 101 course space by logging in with a guest account.
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<b><i>Don't have an accessBCC account?</i></b> You can still access our eLearning 101 course space by logging in with a guest account.
  
 
Log in using the following username and password:
 
Log in using the following username and password:

Revision as of 12:30, 17 June 2013

General eLearning help

The eLearning Help Desk can be reached via email: email or phone: (508) 678-2811 x2081.


Summer 2013 eLearning help desk hours:

Monday - Wednesday: 9am-7pm
Thursday and Friday: 9am - 4pm
Saturday: 9am - 2pm


Help with your accessBCC and/or eLearning username/password

Try reseting your password from the “Forgot username/password” link from the accessBCC log-in page. Once you do this your password will get passed from accessBCC to eLearning and you’ll be able to log-in. If you are still having difficulty once you do this please contact the ITS help desk at 508-678-2811 x2134.Be sure to have your student ID (your 900 number) available.


The ITS Help Desk is open:

Monday - Thursday: 8am-10pm
Friday: 8am - 7pm
Saturday: 8am - 4pm


eLearning 101

If you are new to distance learning or have questions about how to use the eLearning system we highly recommend that you spend some time in our sample eLearning 101 course. You’ll learn how to navigate through the eLearning system, download course files, post to the discussion board and gain answers to frequently asked questions.

To access eLearning 101:

  1. Log into eLearning using your accessBCC username and password
  2. In the Enroll by Pin nugget enter eLearning101 in the Section ID box and click Enroll
  3. When prompted for a PIN, enter eLearning101 again and click Enroll.
  4. You’ll now see eLearning 101 appear in the Community Groups area.


Don't have an accessBCC account? You can still access our eLearning 101 course space by logging in with a guest account.

Log in using the following username and password:

Username: bcc

Password: student