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Difference between revisions of "Additional Help"

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(eLearning 101)
 
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If you were unable to find the answer to your question on this site, please contact us via [http://srvweb.bristol.mass.edu/serena/Academics/distance_learning/help/dl_helprequest.cfm email] or by calling the help desk at (508) 678-2811 x3333.
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We are not equipped to monitor social media sites so if you have a problem or concern please make sure you connect with us through one of these “old fashioned ways:
  
Or, Join our weekly open conversation on Wednesday evenings beginning October 17th from 5-7pm via AIM or Skype. Screen name: distancelearnbcc for both applications.
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#[http://www.bristolcc.edu/elearning/requesthelp/helprequest/ Email us!] We continually monitor this account by both CITE lab and ITS staff members.
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#You can always call us at '''508-678-2811 x2081.'''
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#You can also call the '''ITS help desk at x2134''' for evening and weekend support.
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#You can always come by physically too! We are located in A208 on the Fall River campus and have recently expanded to room 316 of the New Bedford campus.
  
== eLearning 101 ==
 
  
If you are new to distance learning or have questions about how to use the eLearningBCC system we highly recommend that you spend some time in our sample eLearning101 course. You’ll learn how to navigate through the eLearning system, download course files, post to the discussion board and gain answers to frequently asked questions.
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&nbsp;&nbsp;  The [http://www.bristolcc.edu/elearning/requesthelp/helprequest/ elearning@bristolcc.edu] email address is checked after hours and on the weekends by both eLearning and ITS help desk staff <br> &nbsp; &nbsp; so that is the best way to get a rapid response!!!&nbsp; &nbsp;
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</div>
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==Help with your accessBCC and/or eLearning username/password==
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Try reseting your password from the “Forgot username/password” link from the [https://accessbcc.bristolcc.edu accessBCC log-in page]. Once you do this your password will get passed from accessBCC to eLearning and you’ll be able to log-in. If you are still having difficulty once you do this please contact the ITS help desk at 508-678-2811 x2134.Be sure to have your student ID (your 900 number) available.
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'''The ITS Help Desk is open:'''
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<table border="0" cellspacing="4">
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<tr><td>Monday - Thursday:</td> <td> 8am - 10pm </td></tr>
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<tr><td>Friday: </td> <td>8am - 7pm</td></tr>
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<tr><td>Saturday: </td> <td>8am - 4pm</td></tr>
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</table>
  
To access the course navigate to: [http://srvdl.bristolcc.edu/ http://srvdl.bristolcc.edu/] and log in using the following username and password:
 
  
Username: bcc
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== eLearning 101 ==
  
Password: student
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If you are new to distance learning or have questions about how to use the eLearning system we highly recommend that you spend some time in our sample eLearning 101 course. You’ll learn how to navigate through the eLearning system, download course files, post to the discussion board and gain answers to frequently asked questions.
  
==eLearning Orientation Sessions==
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'''To access eLearning 101:'''
  
If you are a local student you can always attend a [[Media:ELearningOrientationSessions.pdf | face-to-face help session]] on how to use eLearningBCC. The attached PDF file lists the days, times and places where we'll be holding these drop-in sessions.
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#Log into [https://bristolcc.blackboard.com  eLearning] using your accessBCC username and password
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#Click on the '''eResources''' tab at the top of the page
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#Follow the link for '''eLearning 101'''
  
We'll also be scheduling some online orientations sessions for the spring 2008 term. Stay tuned for more details...
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That's it!

Latest revision as of 11:29, 2 November 2017

We are not equipped to monitor social media sites so if you have a problem or concern please make sure you connect with us through one of these “old fashioned ways:”

  1. Email us! We continually monitor this account by both CITE lab and ITS staff members.
  2. You can always call us at 508-678-2811 x2081.
  3. You can also call the ITS help desk at x2134 for evening and weekend support.
  4. You can always come by physically too! We are located in A208 on the Fall River campus and have recently expanded to room 316 of the New Bedford campus.


   The elearning@bristolcc.edu email address is checked after hours and on the weekends by both eLearning and ITS help desk staff
    so that is the best way to get a rapid response!!!   


Help with your accessBCC and/or eLearning username/password

Try reseting your password from the “Forgot username/password” link from the accessBCC log-in page. Once you do this your password will get passed from accessBCC to eLearning and you’ll be able to log-in. If you are still having difficulty once you do this please contact the ITS help desk at 508-678-2811 x2134.Be sure to have your student ID (your 900 number) available.


The ITS Help Desk is open:

Monday - Thursday: 8am - 10pm
Friday: 8am - 7pm
Saturday: 8am - 4pm


eLearning 101

If you are new to distance learning or have questions about how to use the eLearning system we highly recommend that you spend some time in our sample eLearning 101 course. You’ll learn how to navigate through the eLearning system, download course files, post to the discussion board and gain answers to frequently asked questions.

To access eLearning 101:

  1. Log into eLearning using your accessBCC username and password
  2. Click on the eResources tab at the top of the page
  3. Follow the link for eLearning 101

That's it!