View source for Technical Help

= Problems logging on to accessBCC=


== I forgot my username or password ==

On the [https://portal.bristol.mass.edu/cp/home/displaylogin accessBCC log-in page], click on the [https://selfsrv.bristol.mass.edu/PROD/ZPGKOUSR.p_GetSecretQuestion Forgot Username/Password link]

If you are still having difficulty after trying this process, please contact the ITS help desk by calling (508) 678-2811 x2134.

== I'm getting a "Failed Login" message ==

If you see a message that says "username and password pair not found" it means that you are likely typing something incorrectly. Make sure your CAPSLOCK is not enabled. If you cannot remember your password follow the links to obtain your user information.


== I'm getting a message that my account has been disabled ==

If you incorrectly enter in your username and password more than three times the system will temporarily disable your account. It will unlock itself automatically after 10 minutes. If it does not please contact the help desk by calling (508) 678-2811 x2134 or by using the [https://portal.bristol.mass.edu/misc/its/ ITS help desk form]

== I am being timed out of accessBCC as soon as I log in ==

This can occur if you are using a '''browser that is not compatible with accessBCC''', such as '''MSN, AOL, or NetZero'''. In order to use accessBCC and eLearningBCC you must be using a [http://dl.bristolcc.edu/wiki/index.php/Technical_Help/Browser_Help  compatible web browser] such as Internet Explorer or Firefox.


== I changed my password and I still cannot log into accessBCC ==

After changing your password you must wait approximately 5 minutes before trying to log in.  This will allow sufficient time for the system to process your password change.



=Using Office 365 email =


'''Official communication from the College comes to your [http://office365.bristolcc.edu/ Office 365 account].'''  It is important that students regularly check this account and also manage it! Learn more about [http://bristolcc.edu/specialevents/studentaccountandemailchanges/ your student Office 354 account.] 


== What is my email address? ==

'''Student''' email addresses follow this format:

accessBCCusername@bristolcc.edu

''Example: jstudent11@bristolcc.edu''


BCC '''Faculty and Staff''' have a different email addressing system. All BCC employees follow this email format: 

firstname.lastname@bristolcc.edu
''Example: jane.doe@bristolcc.edu''




=Problems with accessing eLearning courses=


== I am getting an External Password Request Error ==

Reset your password from the “I forgot my username and password” link from the AccessBCC log-in page. Once you do this your password will get passed from accessBCC to eLearning and you’ll be able to log-in. If you are still having difficulty once you do this please contact the ITS help desk at 508-678-2811 x2134.


== One of my courses disappeared ==

If a course was displaying in your course list but then "disappeared" one of three things may have happened:

#It’s possible that you have been withdrawn from the class for non-payment. This process usually happens right around the beginning of the semester. If you think this may be why your courses aren't showing up contact the [http://www.bristolcc.edu/students/howtostart/ Student Accounts Office].
#Once classes get underway you can be dropped from a course by your instructor if you do not regularly attend class. (And yes, distance learning classes have attendance policies too!) If you have not been active in the course site it is possible that you have been withdrawn from the course. You should contact your instructor if you think this is what happened and have questions or concerns about the process. 
#It is possible that a technical glitch has occurred. If your accounts are up-to-date and you have been attending class please contact the [http://dl.bristolcc.edu/wiki/index.php/Additional_Help eLearning help desk.]

== I'm having problems getting to my courses ==

If you're having difficulty getting to your eLearning courses '''please don't panic'''! 
Here are a few things to try before contacting the help desk.

1. Are you able to get to the '''Bristol homepage''' at [http://www.bristolcc.edu http://www.bristolcc.edu]? 

2. If you can get to the college's homepage can you get to <b>[https://portal.bristol.mass.edu/cp/home/displaylogin accessBCC]</b>? 

3. If you're not having any luck connecting to the college you can try '''logging in directly to the eLearning server''': [http://bristolcc.angellearning.com http://bristolcc.angellearning.com]. The server is hosted off-site and so it should be available even if our local network is experiencing issues.

Please note that occasionally technical troubles do happen. We will do our best to communicate outages to you through announcements on the college's homepage, on the accessBCC log-in page, and via '''BEE Notified''', the college's emergency response system.