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Difference between revisions of "Technical Help"

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(One of my courses disappeared)
 
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= Problems logging on to accessBCC=
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= accessBCC=
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[http://accessbcc.bristolcc.edu/ accessBCC] is BCC's online portal. To log-in to accessBCC from a PC go to the BCC homepage and click on the accessBCC login located on the left side of the page. To log in to accessBCC from a mobile device scroll to the bottom of the BCC home page and select accessBCC under the Online Portals list. If you have never used accessBCC before, you must [https://selfservice.bristolcc.edu/PROD/ZPGKOUSR.p_UpdateUser create a new accessBCC account].
  
  
== I forgot my username or password ==
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== I forgot my accessBCC username or password ==
  
On the [https://portal.bristol.mass.edu/cp/home/displaylogin accessBCC log-in page], click on the [https://selfsrv.bristol.mass.edu/PROD/ZPGKOUSR.p_GetSecretQuestion Forgot Username/Password link]
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On the [http://accessbcc.bristolcc.edu/ accessBCC log-in page], click on the [https://selfservice.bristolcc.edu/PROD/ZPGKOUSR.p_GetSecretQuestion Forgot Username/Password link]
  
 
If you are still having difficulty after trying this process, please contact the ITS help desk by calling (508) 678-2811 x2134.
 
If you are still having difficulty after trying this process, please contact the ITS help desk by calling (508) 678-2811 x2134.
 +
  
 
== I'm getting a "Failed Login" message ==
 
== I'm getting a "Failed Login" message ==
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== I'm getting a message that my account has been disabled ==
 
== I'm getting a message that my account has been disabled ==
  
If you incorrectly enter in your username and password more than three times the system will temporarily disable your account. It will unlock itself automatically after 10 minutes. If it does not please contact the help desk by calling (508) 678-2811 x2134 or [mailto:ITS@bristolcc.edu contact the ITS help desk via email].
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If you incorrectly enter in your username and password more than three times the system will temporarily disable your account. It will unlock itself automatically after 10 minutes. If it does not please contact the help desk by calling (508) 678-2811 x2134 or by using the [https://portal.bristol.mass.edu/misc/its/ ITS help desk form]
 
 
 
 
== I am being timed out of accessBCC as soon as I log in ==
 
 
 
This can occur if you are using a '''browser that is not compatible with accessBCC''', such as '''MSN, AOL, or NetZero'''. In order to use accessBCC and eLearningBCC you must be using a [http://dl.bristolcc.edu/wiki/index.php/Technical_Help/Browser_Help  compatible web browser] such as Internet Explorer or Firefox.
 
  
  
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=Using accessBCC email =
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=Office 365=
  
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[[Image:Office365logo.png | Office 365 Logo]]
  
'''Official communication from the College comes to your accessBCC account.''' It is important that students regularly check this account and also manage it!
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Office 365 is where students go to access their '''BCC email''' and to use web-based versions of common Office products including Word, Excel, and PowerPoint. Students also have access to OneDrive, an online file storage and sharing service similar to DropBox and Google Docs.
  
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In addition, all students registered for '''credit courses''' will have an active subscription to download and install a desktop version of Office 365 software for no additional cost on up to 5 devices. The Office 365 subscription will be active for as long as you are enrolled in credit courses at the College.
  
== What is my email address? ==
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Students access the Office 365 by logging into accessBCC and clicking on the links provided under QuickLinks. Additionally students can access Office 365 with their PC, Mac, Windows RT, Android or iOS devices through [http://products.office.com/en-us/mobile/office Office 365 for Mobile Applications.]
  
'''Student''' email addresses follow this format:
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==What do I need to run Office 365?==
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Although Office 365 runs "in the cloud" you do need a computer with the [https://support.office.com/en-us/article/Office-365-system-requirements-719254c0-2671-4648-9c84-c6a3d4f3be45?ui=en-US&rs=en-US&ad=US appropriate system requirements and supported browsers.]
  
firstinitiallastname#@mail.bristol.mass.edu
 
  
''Example: jstudent11@mail.bristol.mass.edu''
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== Where can I go if I have questions about Office 365?==
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#[[Media:Office365Brochure.pdf | View the Office 365 brochure in PDF format.]]
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#[https://www.bristolcc.edu/specialevents/accessbcchelp/itshelpform/ Contact the ITS Help Desk].
  
It's important to remember the "'''mail'''" part of the email address. If you don't include this and someone tries to send you main it will be returned to them as undeliverable!
 
  
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== What is my BCC email address? ==
  
BCC '''Faculty and Staff''' have a different email addressing system. All BCC employees follow this email format:  
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'''Student''' email addresses follow this format:
  
firstname.lastname@bristolcc.edu
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accessBCCusername@bristolcc.edu
  
<i>If you are an adjunct faculty member please speak with your Divisional Dean about getting a bristolcc.edu email account.</i>
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''Example: jstudent11@bristolcc.edu''
  
  
== Can I forward my accessBCC email to another address? ==
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BCC '''Faculty and Staff''' have a different email addressing system. All BCC employees follow this email format:
  
Yes you can! Learn how to [[Media:ForwardYouraccessBCCemail.pdf| Forward your accessBCC email to another address]]
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firstname.lastname@bristolcc.edu
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''Example: jane.doe@bristolcc.edu''
  
'''IMPORTANT:''' Make sure you type in the forwarding address properly and update your address if you switch email accounts! If you forward your email YOU are responsible for making sure it works properly!!!
 
  
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=eLearning=
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[[Image:eLearning_logo.png | eLearning Logo]]
  
== All my email messages are blank ==
 
  
If you are having issues viewing mail in accessBCC please use the latest version of [http://www.getfirefox.com FireFox].
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== One of my courses disappeared in eLearning ==
 
 
 
 
== I'm not getting any email in my accessBCC account ==
 
 
 
If you are forwarding your email to another account make sure you typed in the forwarding address properly!!! You may also not be getting email because you've exceeded your mailbox size. Make sure you manage your accessBCC email and [[Media:DeletingaccessBCCemail.pdf | delete old or unwanted email messages]].
 
 
 
 
 
=Problems with accessing eLearning courses=
 
 
 
 
 
== I am getting an External Password Request Error ==
 
 
 
Reset your password from the “I forgot my username and password” link from the AccessBCC log-in page. Once you do this your password will get passed from accessBCC to eLearning and you’ll be able to log-in. If you are still having difficulty once you do this please contact the ITS help desk at 508-678-2811 x2134.
 
 
 
 
 
== One of my courses disappeared ==
 
  
 
If a course was displaying in your course list but then "disappeared" one of three things may have happened:
 
If a course was displaying in your course list but then "disappeared" one of three things may have happened:
  
#It’s possible that you have been withdrawn from the class for non-payment. This process usually happens right around the beginning of the semester. If you think this may be why your courses aren't showing up contact the [http://www.bristolcc.edu/students/howtostart/ Student Accounts Office].
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#It’s possible that you have been withdrawn from the class for non-payment. This process usually happens right around the beginning of the semester. If you think this may be why your courses aren't showing up contact the [http://www.bristolcc.edu/students/financialaid/ Student Accounts Office].
 
#Once classes get underway you can be dropped from a course by your instructor if you do not regularly attend class. (And yes, distance learning classes have attendance policies too!) If you have not been active in the course site it is possible that you have been withdrawn from the course. You should contact your instructor if you think this is what happened and have questions or concerns about the process.  
 
#Once classes get underway you can be dropped from a course by your instructor if you do not regularly attend class. (And yes, distance learning classes have attendance policies too!) If you have not been active in the course site it is possible that you have been withdrawn from the course. You should contact your instructor if you think this is what happened and have questions or concerns about the process.  
 
#It is possible that a technical glitch has occurred. If your accounts are up-to-date and you have been attending class please contact the [http://dl.bristolcc.edu/wiki/index.php/Additional_Help eLearning help desk.]
 
#It is possible that a technical glitch has occurred. If your accounts are up-to-date and you have been attending class please contact the [http://dl.bristolcc.edu/wiki/index.php/Additional_Help eLearning help desk.]
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Here are a few things to try before contacting the help desk.
 
Here are a few things to try before contacting the help desk.
  
1. Are you able to get to the '''Bristol homepage''' at [http://www.bristolcc.edu http://www.bristolcc.edu]?  
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#Are you able to get to the '''Bristol homepage''' at [http://www.bristolcc.edu http://www.bristolcc.edu]?  
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#If you can get to the college's homepage can you get to <b>[http://accessbcc.bristolcc.edu/ accessBCC]</b>?
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#If you're not having any luck connecting to the college you can try '''logging in directly to the eLearning server where your course materials reside''': [https://bristolcc.blackboard.com/ https://bristolcc.blackboard.com/]
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Both servers are hosted off-site and so they should be available even if our local network is experiencing issues.
  
2. If you can get to the college's homepage can you get to <b>[https://portal.bristol.mass.edu/cp/home/displaylogin accessBCC]</b>?
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Please note that occasionally technical troubles do happen. We will do our best to communicate outages to you through announcements on the college's homepage, on the accessBCC log-in page, and via '''BEE Notified''', the college's emergency response system.
  
3. If you're not having any luck connecting to the college you can try '''logging in directly to the eLearning server''': [http://bristolcc.angellearning.com http://bristolcc.angellearning.com]. The server is hosted off-site and so it should be available even if our local network is experiencing issues.
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'''In addition, our servers do have regular maintenance windows on Friday mornings between 2-6am so please plan accordingly!!!'''
 
 
Please note that occasionally technical troubles do happen. We will do our best to communicate outages to you through announcements on the college's homepage, on the accessBCC log-in page, and via '''BEE Notified''', the college's emergency response system.
 

Latest revision as of 08:27, 2 November 2017

accessBCC

accessBCC is BCC's online portal. To log-in to accessBCC from a PC go to the BCC homepage and click on the accessBCC login located on the left side of the page. To log in to accessBCC from a mobile device scroll to the bottom of the BCC home page and select accessBCC under the Online Portals list. If you have never used accessBCC before, you must create a new accessBCC account.


I forgot my accessBCC username or password

On the accessBCC log-in page, click on the Forgot Username/Password link

If you are still having difficulty after trying this process, please contact the ITS help desk by calling (508) 678-2811 x2134.


I'm getting a "Failed Login" message

If you see a message that says "username and password pair not found" it means that you are likely typing something incorrectly. Make sure your CAPSLOCK is not enabled. If you cannot remember your password follow the links to obtain your user information.


I'm getting a message that my account has been disabled

If you incorrectly enter in your username and password more than three times the system will temporarily disable your account. It will unlock itself automatically after 10 minutes. If it does not please contact the help desk by calling (508) 678-2811 x2134 or by using the ITS help desk form


I changed my password and I still cannot log into accessBCC

After changing your password you must wait approximately 5 minutes before trying to log in. This will allow sufficient time for the system to process your password change.


Office 365

Office 365 Logo

Office 365 is where students go to access their BCC email and to use web-based versions of common Office products including Word, Excel, and PowerPoint. Students also have access to OneDrive, an online file storage and sharing service similar to DropBox and Google Docs.

In addition, all students registered for credit courses will have an active subscription to download and install a desktop version of Office 365 software for no additional cost on up to 5 devices. The Office 365 subscription will be active for as long as you are enrolled in credit courses at the College.

Students access the Office 365 by logging into accessBCC and clicking on the links provided under QuickLinks. Additionally students can access Office 365 with their PC, Mac, Windows RT, Android or iOS devices through Office 365 for Mobile Applications.

What do I need to run Office 365?

Although Office 365 runs "in the cloud" you do need a computer with the appropriate system requirements and supported browsers.


Where can I go if I have questions about Office 365?

  1. View the Office 365 brochure in PDF format.
  2. Contact the ITS Help Desk.


What is my BCC email address?

Student email addresses follow this format:

accessBCCusername@bristolcc.edu

Example: jstudent11@bristolcc.edu


BCC Faculty and Staff have a different email addressing system. All BCC employees follow this email format:

firstname.lastname@bristolcc.edu Example: jane.doe@bristolcc.edu


eLearning

eLearning Logo


One of my courses disappeared in eLearning

If a course was displaying in your course list but then "disappeared" one of three things may have happened:

  1. It’s possible that you have been withdrawn from the class for non-payment. This process usually happens right around the beginning of the semester. If you think this may be why your courses aren't showing up contact the Student Accounts Office.
  2. Once classes get underway you can be dropped from a course by your instructor if you do not regularly attend class. (And yes, distance learning classes have attendance policies too!) If you have not been active in the course site it is possible that you have been withdrawn from the course. You should contact your instructor if you think this is what happened and have questions or concerns about the process.
  3. It is possible that a technical glitch has occurred. If your accounts are up-to-date and you have been attending class please contact the eLearning help desk.

I'm having problems getting to my courses

If you're having difficulty getting to your eLearning courses please don't panic! Here are a few things to try before contacting the help desk.

  1. Are you able to get to the Bristol homepage at http://www.bristolcc.edu?
  2. If you can get to the college's homepage can you get to accessBCC?
  3. If you're not having any luck connecting to the college you can try logging in directly to the eLearning server where your course materials reside: https://bristolcc.blackboard.com/

Both servers are hosted off-site and so they should be available even if our local network is experiencing issues.

Please note that occasionally technical troubles do happen. We will do our best to communicate outages to you through announcements on the college's homepage, on the accessBCC log-in page, and via BEE Notified, the college's emergency response system.

In addition, our servers do have regular maintenance windows on Friday mornings between 2-6am so please plan accordingly!!!