Actions

Difference between revisions of "Technical Help"

From eLearning

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== I forgot my username or password ==
 
== I forgot my username or password ==
  
On the [https://portal.bristol.mass.edu/cp/home/displaylogin accessBCC log-in page], right below the log-in button are two links that will help you obtain your user information. If after trying these links you are still having problems please contact the '''ITS help desk''' by calling (508) 678-2811 x2134 or [mailto:ITS@bristolcc.edu email ITS]
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On the [https://portal.bristol.mass.edu/cp/home/displaylogin accessBCC log-in page], right below the log-in button are two links that will help you obtain your user information. If after trying these links you are still having problems please contact the ITS help desk by calling (508) 678-2811 x2134 or [mailto:ITS@bristolcc.edu email the ITS help desk].
  
 
== I'm getting a "Failed Login" message ==
 
== I'm getting a "Failed Login" message ==
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== I am being timed out of accessBCC as soon as I log in ==
 
== I am being timed out of accessBCC as soon as I log in ==
  
This can occur if you are using a '''browser that is not compatible with accessBCC''', such as '''MSN, AOL, or NetZero'''. In order to use accessBCC and eLearning you must be using a [http://dl.bristolcc.edu/wiki/index.php/Technical_Help/Browser_Help  compatible web browser] such as Internet Explorer or Firefox.
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This can occur if you are using a '''browser that is not compatible with accessBCC''', such as '''MSN, AOL, or NetZero'''. In order to use accessBCC and eLearningBCC you must be using a [http://dl.bristolcc.edu/wiki/index.php/Technical_Help/Browser_Help  compatible web browser] such as Internet Explorer or Firefox.
  
 
== I changed my password and I still cannot log into accessBCC ==
 
== I changed my password and I still cannot log into accessBCC ==
  
 
After changing your password you must wait wait approximately 5 minutes before trying to log in.  This will allow sufficient time for the system to process your password change.
 
After changing your password you must wait wait approximately 5 minutes before trying to log in.  This will allow sufficient time for the system to process your password change.
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<i>If you are an adjunct faculty member please speak with your Divisional Dean about getting a bristolcc.edu email account.</i>  
 
<i>If you are an adjunct faculty member please speak with your Divisional Dean about getting a bristolcc.edu email account.</i>  
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#[[Media:AttachingFilesaccessBCCemail.pdf | Add attachments to an email message]]
 
#[[Media:AttachingFilesaccessBCCemail.pdf | Add attachments to an email message]]
 
#[[Media:DeletingaccessBCCemail.pdf | Delete accessBCC email]]
 
#[[Media:DeletingaccessBCCemail.pdf | Delete accessBCC email]]
#[[Media:ForwardingMessagesaccessBCCemail.pdf | Forward your accessBCC email to another address]]
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#[[Media:ForwardYouraccessBCCemail.pdf| Forward your accessBCC email to another address]]
  
 
It is also important that you regularly manage your mail. If your inbox gets too full messages will not be able to be delivered or sent. If your instructor said that s/he sent you an email but you didn't receive it you may have a full mailbox!
 
It is also important that you regularly manage your mail. If your inbox gets too full messages will not be able to be delivered or sent. If your instructor said that s/he sent you an email but you didn't receive it you may have a full mailbox!
 
== Setting "Save Sent Messages" ==
 
 
In accessBCC's email, sent messages are not saved to the sent folder by default. You can enable this option with the following steps:
 
 
#Log into accessBCC and click on the email icon
 
#Once you are in the email click on the Options tab
 
#Click on the Settings option
 
#Verify the that there is a check mark set for "'''Save Sent Messages:'''" when you compose and new message.
 
  
  
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== I am getting an External Password Request error ==
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== I am getting an External Password Request Error ==
 
 
Reset your password from the “I forgot my username and password” link from the AccessBCC log-in page. Once you do this your password will get passed from AccessBCC to eLearning and you’ll be able to log-in. If you are still having difficulty once you do this please contact the ITS help desk at 508-678-2811 x2134.
 
  
 +
Reset your password from the “I forgot my username and password” link from the AccessBCC log-in page. Once you do this your password will get passed from accessBCC to eLearning and you’ll be able to log-in. If you are still having difficulty once you do this please contact the ITS help desk at 508-678-2811 x2134.
  
 
== One of my courses disappeared ==
 
== One of my courses disappeared ==
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3. If you're not having any luck connecting to the college you can try '''logging in directly to the eLearning server''': [http://bristolcc.angellearning.com http://bristolcc.angellearning.com]. The server is hosted off-site and so it should be available even if our local network is experiencing issues.
 
3. If you're not having any luck connecting to the college you can try '''logging in directly to the eLearning server''': [http://bristolcc.angellearning.com http://bristolcc.angellearning.com]. The server is hosted off-site and so it should be available even if our local network is experiencing issues.
  
Please note that occasionally technical troubles do happen. We will do our best to communicate outages to you through announcements on the college's homepage, on the accessBCC log-in page, and via '''BEE Notified''', the college's emergency response system.  
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Please note that occasionally technical troubles do happen. We will do our best to communicate outages to you through announcements on the college's homepage, on the accessBCC log-in page, and via '''BEE Notified''', the college's emergency response system.
 
 
 
 
 
 
= Browser Compatibility =
 
 
 
==List of Compatible Browsers==
 
 
 
In order to use accessBCC and eLearning you must be using a [http://dl.bristolcc.edu/wiki/index.php/Technical_Help/Browser_Help compatible web browser].
 
 
 
== Allowing pop-ups ==
 
 
 
In order to access and use both accessBCC and eLearning you will need to disable pop-up window blockers.
 
 
 
Pop-ups are new browser windows that open when you click on a link. They are often used on commercial web sites for advertising, surveys or preference settings and most browsers and virus protection programs are configured to automatically block them. accessBCC and eLearning use pop-up windows to give you access to common site tasks. If you click on a link and nothing happens it is likely that pop-ups are being blocked. Common symptoms of pop-up blocking include not being able to read or post to the discussion board or send mail in eLearningBCC.
 
 
 
Please note that even if you set your browser to allow pop-ups, many browser toolbars (like the Yahoo! and Google toolbars) will block pop-ups. In addition, virus protection programs like Norton Anti-Virus also have built-in pop-up blocking protection.
 
 
 
[[Technical_Help/PopUp_Help | Learn how to disable pop-up blocking.]]
 

Revision as of 13:52, 28 September 2012

Problems logging on to accessBCC

I forgot my username or password

On the accessBCC log-in page, right below the log-in button are two links that will help you obtain your user information. If after trying these links you are still having problems please contact the ITS help desk by calling (508) 678-2811 x2134 or email the ITS help desk.

I'm getting a "Failed Login" message

If you see a message that says "username and password pair not found" it means that you are likely typing something incorrectly. Make sure your CAPSLOCK is not enabled. If you cannot remember your password follow the links to obtain your user information.

I'm getting a message that my account has been disabled

If you incorrectly enter in your username and password more than three times the system will temporarily disable your account. It will unlock itself automatically after 10 minutes. If it does not please contact the help desk by calling (508) 678-2811 x2134.

I am being timed out of accessBCC as soon as I log in

This can occur if you are using a browser that is not compatible with accessBCC, such as MSN, AOL, or NetZero. In order to use accessBCC and eLearningBCC you must be using a compatible web browser such as Internet Explorer or Firefox.

I changed my password and I still cannot log into accessBCC

After changing your password you must wait wait approximately 5 minutes before trying to log in. This will allow sufficient time for the system to process your password change.


Using accessBCC email

All BCC students have their own BCC email account that is accessible through accessBCC. It is important that you regularly check this account and also manage it!

What is my email address?

Student email addresses follow this format:

firstinitiallastname#@mail.bristol.mass.edu

Example: jstudent11@mail.bristol.mass.edu

It's important to remember the "mail" part of the email address. If you don't include this and someone tries to send you main it will be returned to them as undeliverable!

BCC Faculty and Staff have a different email addressing system. All BCC employees follow this email format:


firstname.lastname@bristolcc.edu


If you are an adjunct faculty member please speak with your Divisional Dean about getting a bristolcc.edu email account.


If you're not familiar with how accessBCC email works we encourage you to take a look through the following files:

  1. Add attachments to an email message
  2. Delete accessBCC email
  3. Forward your accessBCC email to another address

It is also important that you regularly manage your mail. If your inbox gets too full messages will not be able to be delivered or sent. If your instructor said that s/he sent you an email but you didn't receive it you may have a full mailbox!


Problems with accessing eLearning courses

I am getting an External Password Request Error

Reset your password from the “I forgot my username and password” link from the AccessBCC log-in page. Once you do this your password will get passed from accessBCC to eLearning and you’ll be able to log-in. If you are still having difficulty once you do this please contact the ITS help desk at 508-678-2811 x2134.

One of my courses disappeared

If a course was displaying in your course list but then "disappeared" one of three things may have happened:

  1. It’s possible that you have been withdrawn from the class for non-payment. This process usually happens right around the beginning of the semester. If you think this may be why your courses aren't showing up contact the Student Accounts Office.
  2. Once classes get underway you can be dropped from a course by your instructor if you do not regularly attend class. (And yes, distance learning classes have attendance policies too!) If you have not been active in the course site it is possible that you have been withdrawn from the course. You should contact your instructor if you think this is what happened and have questions or concerns about the process.
  3. It is possible that a technical glitch has occurred. If your accounts are up-to-date and you have been attending class please contact the distance learning help desk.

I'm having problems getting to my courses

If you're having difficulty getting to your eLearning courses please don't panic! Here are a few things to try before contacting the help desk.

1. Are you able to get to the Bristol homepage at http://www.bristolcc.edu?

2. If you can get to the college's homepage can you get to accessBCC?

3. If you're not having any luck connecting to the college you can try logging in directly to the eLearning server: http://bristolcc.angellearning.com. The server is hosted off-site and so it should be available even if our local network is experiencing issues.

Please note that occasionally technical troubles do happen. We will do our best to communicate outages to you through announcements on the college's homepage, on the accessBCC log-in page, and via BEE Notified, the college's emergency response system.